Returns Policy

Inspired Kollektions Returns Policy:

Our policy lasts for 14 days from delivery and signed acceptance of your item. If 14 days have gone by after your purchase has been delivered and signed for, unfortunately we cannot offer you a refund or exchange.

MADE TO ORDER BESPOKE ITEMS:

All our our artwork is made to order and we do not carry stocks of items, please ensure that you have the correct measurements when placing your order as we cannot offer exchanges or refunds on items that have been made. For more information on your rights please visit your local trading standards website under Bespoke Items and Special Order Items.

BEDDINGS/SOFT FURNISHINGS:

Beddings/Soft Furnishing item(s) [i.e. Kylie At Home Bedding], we cannot accept a return or exchange for these items if the item(s) have been removed or opened from the original packaging for hygiene regulations.

PLEASE ENSURE TO CHECK YOUR ITEMS BEFORE ACCEPTING DELIVERY**

Once your item(s) arrive, you have 15 minutes to check your Inspired Kollektions Ltd item(s).  As soon as you have signed for your item(s) you have accepted the condition they have arrived to you. Therefore, we cannot accept any returns/exchanges if reported damaged/imperfect. So please ensure to allow time to check your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If within the allotted time period and boxed up in its original packaging, we will organise the return at the most competitive cost available for the item, in the case of larger Inspired Kollektions Ltd items a collection fee will be incurred. However, should you not meet the above terms and conditions, we reserve the right to charge you for the cost of specialist courier collection and new packaging which will be deducted from any agreed refund by Inspired Kollektions Ltd.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

– With obvious signs of use.

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error

– Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, please note that refunds can take up to 7 to 10 days to process and be visible in your accountthe total amount refunded may be  minus any delivery costs incurred in returning the item.

Late or missing refunds (if applicable)

Refunds take 7-10 working days to process.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@inspiredkollektions.co.uk

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at enquiries@inspiredkollektions.co.uk.

Shipping

Eligible returns accepted at the discretion of Inspired Kollektions Ltd are free within at 14 day period of signing for the item. After that time, should a return or exchange be accepted by Inspired Kollektions Ltd at their discretion you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.